Terms of Service

1. Introduction

In these Terms, ‘us’, ‘we’, ‘our’ and ’üGlo’ means uGlo Pty Ltd. These Terms include our Privacy Policy, which can be found on our website. By using our website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local law. If you do not agree with any part of these Terms or our Privacy Policy, you are prohibited from using or accessing this site and must immediately cease using our website and services.

The materials contained in this website are protected by applicable copyright and trademark law.

2. What is üGlo?

üGlo is a platform dedicated to connecting Australians with reputable cosmetic clinics. Our platform facilitates access to a range of cosmetic treatments provided by qualified practitioners, ensuring you have the best options for your skincare and beauty needs. While we provide information and resources to help you make informed decisions, üGlo itself is not a healthcare provider or clinic and does not offer medical advice or services.

Our website content and any communications you have with our representatives do not constitute medical advice. It is important that you always seek advice from a qualified healthcare professional to ensure any treatment or procedure is suitable and safe for you.

These Terms and Conditions apply between us and users of the üGlo platform. The cosmetic clinics and practitioners you may connect with via our platform have separate agreements with us that govern their use of the website and their respective relationships with us.

3. Access to Services

To place orders through the üGlo website or to participate in consultations with clinics, you must first register as a user. Each individual is allowed to create only one user account. Registration must be undertaken personally; you should not create an account on behalf of another person. To register, users must (1) be at least 18 years old, (2) reside in Australia, (3) be legally capable of entering into a binding agreement with us, and (4) accept these Terms.

During the registration process, you will be asked to provide personal details such as (but not limited to) your name, gender, email address, phone number, date of birth, and address. This information will enable practitioners to conduct consultations and allow us to deliver personal care products if needed. It is your duty to keep this information updated, complete, and accurate. We will manage all personal data collected in accordance with our Privacy Policy.

When creating your account, you will need to set a password. You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. If you suspect any unauthorised use or security breach of your account, you must notify us immediately and take prompt action to secure your account (e.g., by changing your password).

You agree that we may contact you by email or phone as necessary using the contact details provided when you registered your üGlo account. You also agree that all information provided to us and to the practitioners will be accurate and complete to the best of your knowledge, and you will not intentionally withhold any information that could be important for the practitioners in conducting their consultations. Furthermore, it is your responsibility to inform your current doctor of any treatments or products recommended by the practitioners.

4. Provision of Services

The üGlo service starts and ends with connecting you to a locally endorsed cosmetic clinic that may be able to provide you with beauty or aesthetic services. Your suitability for such services will be determined by the clinic at their sole discretion following an initial consultation with you. üGlo simply facilitates the connection between you and the clinic for that purpose.

üGlo does not accept any responsibility or provide any warranties, whether express or implied, regarding the advice, content, recommendations or outcomes of any consultation between you and the practitioners. The responsibility for the conduct of the consultation and all information or communications exchanged lies with you and the practitioners.

All practitioners are legally bound by professional and ethical obligations when dealing with patients. Clinics will document their consultations and any treatments provided to you, and they are required by law to maintain adequate records of these interactions.

5. Accuracy of materials

The content provided on the üGlo website is intended to give an overview of the topics discussed and is not exhaustive. While we strive to ensure the information is accurate and complete, we do not provide any warranties as to its accuracy, completeness, or currentness, as permitted by law, including the Australian Consumer Law. The materials on our website may contain errors such as technical, typographical, or photographic inaccuracies, and üGlo does not guarantee that any of the materials are accurate, complete, or up-to-date.

It is your responsibility to monitor any updates or changes to the information on our website. We may modify or add to the website (including these Terms) or the information, products, or services described on it at any time and without prior notice. However, we do not have any obligation to update the website. To the extent permitted by law, we are not liable to you or anyone else for any errors in the information on the website or for any information that is not current.

We are not responsible for any damage or interference to your computer systems that may arise from your use of this website or any linked website. You must take appropriate measures to ensure that any material you download from our website is free from any harmful components such as viruses, that may interfere with or damage your computer systems.

6. Pricing and Transactions

You may conduct a transaction with us by making a purchase from the options available on our website. Our pricing consists of

Our pricing comprises the costs associated with operating our website, endorsement programme and providing you with a connection to a cosmetic clinic and the staff and practitioners working within it.

All charges and prices displayed on our website are in Australian Dollars and inclusive of GST where applicable, except where otherwise noted.

7. Refunds

Subject to any additional rights you may have under applicable law (including the Australian Consumer Law), payment will be refunded only under the following conditions:

• A clinician determines that you are not suitable for the treatment.
• Your request for a consultation covered by the payment is declined, and we are unable to arrange a replacement consultation with an alternative clinic that is acceptable to you within a reasonable period.
• A product or pricing error is discovered, in which case the refund will correct the error.
• Our Money Back Guarantee applies (see Section 9 of these Terms and Conditions).
• We block or suspend your account under Section 11 of these Terms and Conditions.

8. Links to other websites

üGlo has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by üGlo of the site. Use of any such linked website is at the user's own risk.

9. Money back guarantee

We guarantee your satisfaction with a üGlo endorsed clinic by way of a money back guarantee. If you are not 100% happy with the consultation service a clinic provides you with:

• You must reach out via email to our Customer team via the üGlo website immediately, within 24 hours of the consultation.
• We will document the issue in accordance with our Privacy Policy and, wherever possible, assign you to an alternative clinic which is better placed to meet your needs.
• Should we be unable to find a satisfactory alternative, a full refund will be issued to you.

10. Use Licence

Permission is granted to temporarily download one copy of the materials (information or software) on üGlo’s website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on üGlo’s website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or "mirror" the materials on any other server.

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by üGlo at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

11. Acceptable use

You must refrain from any actions that we consider inappropriate, unlawful, or prohibited by the laws applicable to our website. This includes, but is not limited to:

• Providing false, misleading, or deceptive information.
• Acting on behalf of another person to obtain information or services.
• Repeatedly applying through our service if a clinic has previously deemed you unsuitable for their services.
• Engaging in any activity that breaches the privacy rights of individuals, including uploading private or personal information without consent.
• Using the website to defame or libel us, our employees, affiliates, representatives, üGlo endorsed clinics, or other individuals.
• Using the website to harm, abuse, harass, stalk, threaten, or otherwise offend others.
• Using this website for commercial purposes without authorisation.
• Uploading files containing viruses or other harmful components that could damage our property or the property of others.
• Posting or transmitting unauthorised material on the website, including content that is likely to cause annoyance or is defamatory, racist, obscene, threatening, pornographic, or otherwise violates our systems or the security of a third party's systems or networks.

We reserve the right to block or suspend your access to our services if you violate any of the above conditions. If we allow you to post any information on our website, we have the right to remove this information at our sole discretion and without notice.

We are committed to ensuring a safe and harassment-free environment for üGlo employees, affiliates, representatives, üGlo endorsed clinics, or other individuals. If concerns are raised over user interactions being nefarious, harassing, threatening, or otherwise harming, we will evaluate the situation and may reassign the user to a different clinic or block the user.

12. Disclaimer

The materials on üGlo’s website are provided on an 'as is' basis. üGlo makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, üGlo does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

13. Limitation of liability

In no event shall üGlo or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on üGlo’s website, even if üGlo or one of our authorised representatives has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

14. Modifications

We reserve the right to amend these Terms at any time without prior notice. Any changes will be posted on our website, and your continued use of our services after any changes have been posted constitutes acceptance of those changes. It is your responsibility to review these Terms periodically to ensure you are aware of any updates or changes.

15. Severability

If any provision of these Terms is found to be illegal, invalid, or otherwise unenforceable under the laws of any state or country where these Terms are intended to apply, that provision will be removed to the extent of its illegality, invalidity, or unenforceability. The remaining provisions will continue to be in full force and effect, remaining binding and enforceable.

16. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.